{"id":1620,"date":"2022-02-02T14:59:22","date_gmt":"2022-02-02T14:59:22","guid":{"rendered":"https:\/\/smhchhw.org\/?page_id=1620"},"modified":"2022-10-05T20:29:42","modified_gmt":"2022-10-05T20:29:42","slug":"patient-rights","status":"publish","type":"page","link":"https:\/\/smhchhw.org\/for-patients\/patient-rights\/","title":{"rendered":"Patient Rights"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1620\" class=\"elementor elementor-1620\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62885908 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62885908\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6f391203\" data-id=\"6f391203\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1496efda elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-image\" data-id=\"1496efda\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"704\" src=\"https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/Flowers-2.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/Flowers-2.jpg 500w, https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/Flowers-2-213x300.jpg 213w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41ebb408\" data-id=\"41ebb408\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acfc79 elementor-widget elementor-widget-heading\" data-id=\"acfc79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">You Have the Right to Considerate, Respectful, Quality Care<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30fd5cea elementor-widget elementor-widget-text-editor\" data-id=\"30fd5cea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<section data-id=\"2146171b\" data-element_type=\"section\"><div><div><div data-id=\"17c0c5d4\" data-element_type=\"column\"><div><div><div data-id=\"3d05befb\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\"><div><p>St. Margaret\u2019s Center for Holistic Health and Wellness places a high priority on dignity and respect for the personal preferences and values of each individual, patient safety and quality health care. We consider you a partner in your behavioral health care. When you are well informed, participate in treatment decisions and communicate openly with your provider and other health professionals, you help make your care as effective as possible. While you are a patient at St. Margaret\u2019s Center for Holistic Health and Wellness, your<br \/>rights include the following:<\/p><h3>You can expect:<\/h3><ul><li>Your rights shall be protected in accordance with Chapter 2 of the Mental Health and Developmental Disabilities Code [405 ILCS 5].<\/li><li>Treatment and service evaluation and referral as needed or requested. If we cannot meet these needs, we will arrange a referral. You can expect your behavioral health care teamto explain:<\/li><li>Information about why a referral is needed, including the risks,<\/li><li>benefits and alternatives<\/li><li>Available options with in lieu of a referral<\/li><li>Coordination with the receiving provider of the referral<\/li><li>Personal dignity and regard for your psychosocial, spiritual and cultural beliefs.<\/li><li>St. Margaret\u2019s Center for Holistic Health and Wellness is a community of caregivers who welcome, respect and serve with dignity all people without regard to race, color, gender, national origin, religion, disability, age, sexual orientation or HIV status.<\/li><li>To be able to exercise cultural and spiritual beliefs and practices that do not interfere with the well-being of others or your treatment plan.<\/li><li>Appropriate continuity of care and referrals. You have the right to be informed of realistic care alternatives and needed follow-up care after discharge.<\/li><li>Foreign language or sign language interpretation so that you can access the care and information needed to participate in your care.<\/li><li>Information about any relationship of St. Margaret\u2019s Center for Holistic Health and Wellness to other healthcare and social service organization, as it is related to your care.<\/li><li>The right to nondiscriminatory access to services as specified in the American\u2019s with Disabilities Act.<\/li><li>A safe and welcoming setting, free from abuse, neglect and exploitation.<\/li><li>Services to be provided in the least restrictive environment available.<\/li><li>The right to have disabilities accommodated as required by the Americans with Disabilities Act, Section 504 of the Rehabilitation Act and the Human Rights Act.<\/li><li>You have the right to receive behavioral health care services regardless of inability to pay for services or lack of a permanent address.<\/li><\/ul><h2>You Have the Right to Make Decisions About Your Care<\/h2><h3>You can expect your health care team to explain:<\/h3><ul><li>Information needed to give informed consent. This includes proposed treatment, services, risks and benefits, in a language you can understand.<\/li><li>The right to refuse treatment or any specific treatment procedure and a right to be informed of the consequences resulting from such refusal.<\/li><li>The right not to have services reduced, denied, suspended or terminated for exercising any rights.<\/li><li>Information about advance directives and help to prepare a psychiatric advance directive or power of healthcare attorney (as requested).<\/li><li>Any proposed research affecting your care or treatment. You have the right to refuse to participate in such research. If you do refuse, this will not affect your access to continued care.<\/li><\/ul><\/div><div><h2>You Have the Right to Privacy &amp; Confidentiality<\/h2><h3>You can expect:<\/h3><ul><li>Your right to confidentiality shall be governed by the Mental Health and Developmental Disabilities Confidentiality Act and the federal Health Insurance Portability and Accountability Act of 1996.<\/li><li>Behavioral health professionals and other members of your treatment team to protect your privacy as much as possible.<\/li><li>That treatment records are confidential unless you give permission to release information, or reporting is required or permitted by law. When the Center for Holistic Health and Wellness releases records, such as to insurers, it emphasizes that the records are confidential.<\/li><li>The right to give or withhold informed consent regarding treatment.<\/li><li>Confidentiality of HIV\/AIDS status and testing and anonymous testing.<\/li><\/ul><h2>You Have the Right to Present Grievances About Your Care<\/h2><p>St. Margaret\u2019s Center for Holistic Health &amp; Wellness provides the opportunity for all patients to express their concerns about the quality of care received. St. Margaret\u2019s Health has established a process for the prompt investigation and resolution of patient grievances. To file a grievance, express concerns or make<br \/>suggestions, the patient, or their representative, may contact the Patient Representative in person, or by phone or TTY <em>(hearing impaired use only)<\/em>.<br \/><strong>Phone: (800) 547-0466<\/strong><br \/><strong>TTY: (800) 547-0466<\/strong><\/p><h3>You can expect:<\/h3><ul><li>The right, or your guardian\u2019s right, to present grievances up to, and including, your provider\u2019s Executive Director or comparable position. You or your guardian will be informed of how your grievances will be handled at the provider level. A record of, and the response to, those grievances shall be maintained by<br \/>the provider. The Executive Director\u2019s decision on the grievance shall constitute a final administrative decision (except when the decisions are reviewable by the provider\u2019s governing board, in which case, the governing board\u2019s decision is the final authority at the provider level).<\/li><li>If you are not satisfied with the response you receive to your grievance, you have a right to a review by the Grievance Committee. A Patient Representative will convene the Grievance Committee within 15 business days. All findings\/recommendations will be sent to Quality Council.<\/li><li>You have the right to contact your public payer or its designee and to be informed of the public payer\u2019s process for reviewing grievances.<\/li><li>The right to contact HFS or its designee and to be informed by HFS or its designee of your healthcare benefit and the process for reviewing grievances. A copy of how Illinois Medicaid MCO Enrollees can file Grievance or Appeal is provided.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-28368872\" data-id=\"28368872\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31a4a17 elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-image\" data-id=\"31a4a17\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"643\" src=\"https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/FLowers-1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/FLowers-1.jpg 500w, https:\/\/smhchhw.org\/wp-content\/uploads\/2022\/02\/FLowers-1-233x300.jpg 233w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0c441 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"1f0c441\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>St. Margaret\u2019s Health also has the obligation to disclose the names of State agencies to which the patient may take their grievance. In Illinois, the specific State agencies are:<\/h3><p><strong>Illinois Department of Health<\/strong><br \/>525 West Jefferson Street<br \/>Springfield, Illinois 62761<br \/>Phone: (800) 252-4343<br \/>TTY: (800) 547-0466<br \/>Fax: (217) 523-2648<\/p><p><strong>Illinois Guardianship &amp; Advocacy Commission<\/strong><br \/>Statewide General Information<br \/>Phone: (866) 274-8023<br \/>TTY: (866) 333-3362<\/p><p><strong>Peoria Regional Office<\/strong><br \/>401 Main Street, Suite 620<br \/>Peoria, Illinois 61602<br \/>Phone: (309) 671-3030<br \/>Fax: (309) 671-3060<\/p><p><strong>Equip for Equality<\/strong><br \/>Main\/Chicago Office<br \/>20 North Michigan Avenue, Suite 300<br \/>Chicago, Illinois 60602<br \/>Phone: (312) 341-0022<br \/>Voice: (800) 537-2632<br \/>TTY: (800) 610-2779<\/p><p>You can also file a civil rights complaint with:<br \/><strong>U.S. Department of Health &amp; Human Services,<\/strong><br \/><strong>Office for Civil Rights<\/strong><br \/>200 Independence Avenue, SW Room 509F<br \/>HH Building<br \/>Washington D.C. 20201<br \/>Phone: (800) 368-1019<br \/>TDD: (800) 537-7697<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d2bda elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e1d2bda\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/smhchhw.org\/for-patients\/patient-rights\/derechos-del-paciente\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Spanish Translation<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7529d067 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7529d067\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34c99d4e\" data-id=\"34c99d4e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48e2142c elementor-cta--skin-cover elementor-widget__width-inherit elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"48e2142c\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/smhchhw.org\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-call-to-action.min.css\">\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/smhchhw.org\/wp-content\/uploads\/2021\/12\/Not-Alone.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">Get in Touch<\/h2>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tWe're here to help you. Please fill out our online appointment form below, or you can call  (815) 872-2943.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-sm\" href=\"https:\/\/smhchhw.org\/for-patients\/appointment-request\/\">\n\t\t\t\t\t\tAppointment Form\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You Have the Right to Considerate, Respectful, Quality Care St. Margaret\u2019s Center for Holistic Health and Wellness places a high priority on dignity and respect for the personal preferences and values of each individual, patient safety and quality health care. We consider you a partner in your behavioral health care. When you are well informed, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1621,"parent":949,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":[],"_links":{"self":[{"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/pages\/1620"}],"collection":[{"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/comments?post=1620"}],"version-history":[{"count":5,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/pages\/1620\/revisions"}],"predecessor-version":[{"id":2715,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/pages\/1620\/revisions\/2715"}],"up":[{"embeddable":true,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/pages\/949"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/media\/1621"}],"wp:attachment":[{"href":"https:\/\/smhchhw.org\/wp-json\/wp\/v2\/media?parent=1620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}